Refund policy

14 days refund policy!

All products are covered by the 14 day refund policy, all refunds are issued pro-rated which means you will only pay for what you have used, the deducted amount is 2% + €2 per 1TB of data usage.

The refund policy covers all payment gateways, however if you have paid using crypto then a refund can be delayed as we need to procure the funds before a refund can be issued, in that case you also need to state the crypto currency you wish to receive including the wallet id the funds needs to be sent to!

The following is not covered by the refund policy:

  • Setup fees
  • Software license fees
  • IP Addresses/Ranges
  • Custom servers (Servers outside of our regular offerings)

 

Should this lead to any questions, then please let us know!

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